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Privacy Policy
This Privacy Policy explains how Dazard Casino handles personal information when players visit the website, create an account, use casino services, contact support or otherwise interact with the platform. It is intended to provide clear information for players in Australia about the types of information that may be collected, why it is used, how it may be shared and the choices available to players.
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Information collected
Dazard Casino may collect information that is needed to provide gambling services, maintain player accounts, meet security requirements and respond to enquiries. Some information is provided directly by a player, while other information is generated automatically when the website or account is used.
In this article
The information handled may vary depending on the services used, the account activity involved and the information needed to complete verification or support a request. Typical categories include:
- Account details, such as a name, date of birth, username, password, contact information and account preferences.
- Identity and verification information, which may include documents or other details needed to confirm identity, age, eligibility and account ownership.
- Payment and transaction records, including deposits, withdrawals, wagering activity, account balances and information connected with payment processing.
- Communications and support records, including messages, requests, feedback, complaints and information provided when assistance is requested.
- Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone and general information about how the website is accessed.
- Cookie and usage information, including pages visited, links selected, session activity, approximate location information and interactions with website features.
Players should provide information that is accurate and kept up to date. Information supplied for account opening, verification or payment purposes may be checked against information from appropriate service providers or other reliable sources. If required information is not provided, some account features or services may not be available.
How information is used
Personal information is handled for purposes connected with operating Dazard Casino and providing a secure and reliable service. The main purposes may include setting up and administering an account, processing transactions, providing customer support and communicating about account activity.
- Creating, maintaining and securing player accounts.
- Confirming identity, age, eligibility and account ownership.
- Processing deposits, withdrawals and other account transactions.
- Carrying out fraud prevention, security monitoring and risk management checks.
- Detecting unusual, suspicious or unauthorised activity and protecting the website, players and payment processes.
- Responding to questions, complaints, technical issues and other support requests.
- Sending service messages about an account, transactions, security, changes to the website or other important operational matters.
- Understanding how the website is used so that features, performance, accessibility and security can be improved.
- Meeting applicable legal, compliance, accounting, record-keeping and responsible gambling obligations.
- Managing marketing preferences and, where permitted, sending promotional communications to players who have agreed to receive them.
Information may be used for more than one of these purposes where the purposes are related. For example, transaction information may be used to complete a payment, protect against fraud, answer a support request and satisfy record-keeping obligations. Information will not be used for an unrelated purpose where that use is not permitted by applicable requirements.
Marketing messages are separate from essential service communications. A player may continue to receive messages needed to operate or secure an account even after choosing not to receive promotional material. Marketing preferences can be changed using the available account controls or by contacting privacy support.
Cookies and similar technologies
Dazard Casino may use cookies and similar technologies to help the website function, remember selected settings, maintain sessions, improve security and understand general website usage. Cookies are small files or data items stored on a device through a browser. Some are needed for core functions, while others may support analytics, performance improvements or marketing preferences.
Cookie information may help recognise a returning browser, keep a player signed in during a session, remember language or display choices, identify technical problems and help detect activity that may present a security risk. Cookies do not necessarily identify a person by name, but they may be associated with account or device information when a player uses the website.
Players can manage or restrict cookies through their browser settings. Browser controls may allow cookies to be deleted, blocked or limited. Disabling certain cookies may affect the availability, security or performance of some website features. Cookie settings may also need to be reviewed again if a different browser or device is used.
The website may also receive technical information from service providers that help with hosting, security, analytics, payment processing or other online functions. Those providers may only handle information for relevant business or service purposes and may be subject to their own privacy notices.
Sharing, security and retention
Personal information may be shared where it is reasonably necessary to provide services, protect the platform, complete transactions or meet legal and operational requirements. Sharing is intended to be limited to the information needed for the relevant purpose.
- Payment and financial service providers involved in processing deposits, withdrawals or transaction checks.
- Identity verification, fraud prevention, security and risk management providers.
- Technology, hosting, communications, analytics and customer support providers that help operate the website.
- Professional advisers or other service providers where assistance is needed for business, security or compliance purposes.
- Authorities, courts or other parties where disclosure is required or permitted by applicable law, or where it is necessary to protect rights, safety, property or the integrity of the service.
Service providers may process information on behalf of Dazard Casino and may receive information relevant to the service they provide. Where appropriate, contractual, technical and organisational measures may be used to protect information and limit access.
Reasonable measures are used to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved. No online service can guarantee that information will always be completely secure, so players should keep account credentials private and contact support promptly if suspicious activity is noticed.
Information is retained only for as long as it is needed for the purposes described in this policy, to manage an account or transaction, to resolve disputes, to protect the service or to meet applicable obligations. Closing an account does not always result in immediate deletion. Some records must be kept for a period required by law, including records connected with account activity, identity checks, payments, security or compliance. After the relevant retention period, information may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy choices and data rights
Players may ask questions about the handling of their personal information and may request action in relation to information connected with their account. To exercise a privacy right or make a data request, contact support@dazardcasino.wtf. Requests should include enough information to identify the relevant account and explain the action being requested.
- Access: ask for access to personal information held about you, subject to identity checks and any applicable exceptions.
- Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
- Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available under applicable requirements.
- Withdrawal of marketing consent: withdraw consent to promotional communications or change marketing preferences at any time.
- Privacy questions: ask how information is collected, used, shared or retained, or raise a concern about its handling.
A request may need to be verified before information is disclosed or changes are made. This helps protect accounts and prevents information from being released to the wrong person. In some circumstances, a request may be limited, refused or delayed where the information must be retained, where another person’s privacy could be affected, where security or fraud prevention could be compromised, or where an applicable legal or operational requirement applies.
If a player asks for deletion, information that is not required may be removed or de-identified where appropriate. Records that must be retained for a period required by law may remain securely stored until that period ends. Deleting information may also affect the ability to maintain an account, investigate a transaction or provide certain services.
This policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version published on the website will describe the current approach. Players are encouraged to review this page from time to time, particularly before providing new information or using new website features.
